Listed below are some frequently asked questions about the School Bytes platform.


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Where is School Bytes based?

School Bytes is based in Sydney, Australia.

Our on-shore team including support, training and software development is coordinated from our office in the Lane Cove West business park.

How does School Bytes obtain school data?

Upon joining the School Bytes platform, the school Principal (or their delegate) authorises School Bytes to have access to the relevant student, staff and parent/carer data required.

That data is then securely accessed by the School Bytes cloud infrastructure through the NSW Department of Education’s Third Party Integration (3PI) framework.

Privacy Information Factsheet (NSW DoE schools): Click Here

Where is school data stored?

All data received from a school is stored in Australia within the Amazon Web Services (AWS) Sydney (ap-southeast-2) region.

How does School Bytes maintain the security and integrity of school data?

All access to the School Bytes platform occurs over HTTPS/TLS to prevent unauthorised access to data in transit, coupled with AES-256 encryption within the School Bytes database and file storage at rest which maintains the security and integrity of school data.

School Bytes is certified against the ISO 27001:2013 standard for information security management systems. Our certification can be verified using the JAS-ANZ register.

How are credit/debit card details protected throughout the payment process?

Our School Payments and Student Finance modules allow parent payments via credit/debit cards to be processed online.

For schools using the Student Finance module, online payments are processed using the whole of government, Service NSW Customer Payments Platform (CPP).

School Bytes is a Level 1 PCI DSS certified service provider and can provide our attestation of compliance (AOC) upon request.

What is the pricing model for School Bytes?

School Bytes is charged to a school on a per-student, per-module, per-annum basis plus GST. This cost is inclusive of cloud hosting in addition to ongoing support, training and updates for the 12 month period.

The total number of students is determined at the time of signing up to School Bytes and is reviewed on a rolling 12 month period from that time for subsequent renewals.