FAQs

Listed below are some commonly asked questions about the School Bytes platform.

DUMMY - DO NOT DELETE

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Where is School Bytes based?

School Bytes is a 100% Australian owned & operated company based in Sydney, Australia.

Our on-shore team including support, training and software development is coordinated from our office in the Lane Cove West business park.

How does School Bytes obtain school data?

Upon joining the School Bytes platform, the school Principal (or their delegate) authorises School Bytes to have access to the relevant student, staff and parent/carer data required.

That data is then securely accessed by the School Bytes cloud infrastructure through the NSW Department of Education’s Third Party Integration (3PI) framework.

Privacy Information Factsheet (NSW DoE schools): Click Here

Where is school data stored?

All data received from a school is stored in Australia within the Amazon Web Services (AWS) Sydney (ap-southeast-2) region.

How does School Bytes maintain the security and integrity of school data?

All access to the School Bytes platform occurs over HTTPS/TLS to prevent unauthorised access to data, coupled with AES-256 bit encryption within the School Bytes database at rest and in transit which maintains the security and integrity of school data.

In accordance with NSW DoE delegations, the Principal is responsible for determining who can access sensitive data. As a result, such data can only be accessed by the Principal and any delegated representatives at a school.

How are credit/debit card details protected throughout the payment process?

Our School Payments module allows parent payments via credit/debit cards that can be processed through Westpac’s Parent Online Payment (POP) system.

School Bytes’ system seamlessly integrates with the Westpac POP system which eliminates the need for School Bytes to store any payment information. This provides protection to parents and carers of their sensitive payment details.

What is the pricing model for School Bytes?

School Bytes is charged to a school on a per-student, per-module, per-annum basis plus GST. This cost is inclusive of cloud hosting in addition to ongoing support, training and updates for the 12 month period.

The total number of students is determined at the time of signing up to School Bytes and is reviewed on a rolling 12 month period from that time for subsequent renewals.